An entrepreneur, keynote speaker and author, Laurie Guest is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book is The 10¢ Decision: How Small Change Pays of Big, presenting her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.
“make sure your thinking the long game even if you don’t know you’re going to make it not. So for example knowing how you are going to capture your lead generation. So, if somebody kicks your tyre for whatever it is that you are selling and they show interest in any way… have you captured their name? Have you captured their email? Their phone number? Do you have a mechanism, a system in place to try and stay in touch with them? There is an old wise saying in sales, contact every 90 days until they buy or die. And I don’t know that’s necessarily true I think we can become menaces with that but the mentality behind it is don’t lose track of the people who are interested in you”…[Listen for More]
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Chris Prefontaine is the best-selling author of 2017’s Real Estate On Your Terms and this year’s The New Rules of Real Estate Investing. A real estate investor with over 27 years experience in the field, Chris is the founder of Smart Real Estate Coach and host of the Smart Real Estate Coach Podcast. He lives in Newport, Rhode Island with his wife, Kim, and their family. Chris operates the family business with his son, Nick, his daughter, Kayla, his son-in-law, Zach, and an amazing team.
“find that person in your niche or your industry, put the blinders on for 36 months because it works in any business”…[Listen for More]
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Josh Cantwell is the top residential real estate investor in his community and has been a full-time investor since 2003. He has bought and sold over 740 properties in 25 states. Josh is laser-focused on entrepreneurship and raising capital and has raised over $30 million dollars to date.
“most businesses fail because of a lack of capital and a lack of funding… If your business fails it’s going to be for a lack of funding. And so my number one piece of advice would be it doesn’t matter what kind of business you have a small piece of your skill set as a CEO needs to be getting access to funding. Primarily equity investors or potential debt lines of credit but having plenty of funding…Make sure that you are properly funded by having investors invest in your business all end to your business. And make sure you have plenty of capital laying around”…[Listen for More]
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Jerry Brazie is a poor kid from Portland, Oregon with eight brothers and sisters. He has owned and operated more than a dozen companies over the last 20 years with combined sales of more than $450 million. Jerry has had more than 10,000 employees and has owned and operated many types of business including: Transportation, gas stations, car washes, convenience stores, reclaimed wood, a management company, and a driver services company. He has also been active as an industrial and commercial real estate investor and own more than 100,000 square feet in the Portland area, a residential land developer and homebuilder, and has bought, sold, remodeled and flipped more houses than he can count.
“don’t be scared of change and that’s change to get the business started, that’s change once you start the business, that’s change once you been successful or that’s change when you are not being successful. Don’t be scared of change. Because change can freeze you so that you make no decisions and that ultimately, I think is the ruination of more companies are less. So, ones that are failing to act even though they may know they need to act but they are scared of the change. Or you want to become an entrepreneur but you are scared of the change in your life… I embrace that and I would encourage others to embrace it the same way. Understanding that you are capable of so much more. So in personal life constantly don’t be afraid of change and then in business once you get there always be looking at it and changing it as required” …[Listen for More]
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As a coach Eric Reid is currently working with individuals and teams to uncover their potential and help them learn to live a life of success. But what is a life of success? A life of success is more about the process of living life successfully then arriving at a 'success point' in the furture. How does he do that? Through one-on-one and group coaching, seminars, workshops, and speaking I help dream builders identify where they are stuck, remove the obstacles, design a strategic plan to active their goals, motivate them into action to allow them to grow beyond the current situation. Success Life is about personal and professional development designed to help clients shift from… * Functional to SIGNIFICANT! * Ordinary to OUTSTANDING! * Average to EXCELLENT! Everything I do - coaching, mentoring, speaking - is tailored to ensure that those I work with become… * INSPIRED to live with passion and purpose * ENERGIZED to focus on what is truly important * EMPOWERED to create lasting results When you work with me I will make sure that you have * An AWARENESS of who you are, your true purpose and gifts; * The FUEL to forge ahead and take your life and business to the next level * The TOOLS needed to strategically and successfully navigate through your life and business * SUCCESS on your terms
“now that you are worthy, really worthy to pursue that dream, that ambition, that desire that in you, that you are worthy of it, that it was given to you at some level because it’s yours to have so go after it. And don’t let somebody else tell you that you can’t”…[Listen for More]
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