Joseph A Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is the author of numerous national bestsellers, including The Starbucks Experience, The New Gold Standard, and the New York Times #1 bestseller Prescription for Excellence. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus. His new book is The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging (October 2019, McGraw Hill).
“craft your legacy now. You are going to leave a legacy it’s either going to be big or small, it’s either going to be designed or it is going to happen by default so claim it now and broadcast it to people you love. And put it up somewhere and look at it every morning because it’s hard to do the work unless you know the wire”…[Listen for More]
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